Thoughts on Patient and Family Experience

Waiting Room Anxiety: Easing Family Members’ Stress During Same Day Surgery

Posted by MyCareText on Feb 4, 2019 1:08:43 PM

Poor communication can result in mix-ups and confusion. For this reason surgeries can be distressing not just for the patient, but also for their family. In the second part on our series on dealing with the stress of same day surgery, we’ll be focusing on how hospitals can help family members cope with stress and provide better support for the patient during this stressful time. 

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Topics: Family Centered Care, Patient Experience, Patient Engagement, Ease Stress, Text Messaging, Surgery, Hospital

FCC Strengthens Protections Without Sacrificing Patient Engagement

Posted by Bill Cooey on Aug 19, 2015 3:11:00 PM

FCC Strengthens Consumer Protections While Protecting Provider to Patient Text Messaging

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Topics: Patient Experience, Legal Issues, Patient Engagement

Improve Patient Experience AND Increase Revenue in 14 days or Less?

Posted by Bill Cooey on Jul 27, 2015 11:00:00 AM

Can you increase your revenue within 2 weeks AND improve the patient's experience? Sounds too good to be true, right? 

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Topics: Patient Experience, Reminders